LuckyVegas Casino Privacy Policy

At Lucky Vegas, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our services at luckyvegas.com. We are operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, and we are fully licensed by the Gambling Commission of Great Britain (account number 39326). By using LuckyVegas Casino, you agree to the practices described in this document. If you have any questions about how we handle your data, you can contact our Data Protection Officer at dpo@luckyvegas.com.

1. Who We Are

We are Lucky Vegas, a UK-focused online casino platform operating exclusively for players from Great Britain. Our UK processing services are handled by Skill on Net Limited (registered number 14264775), Suite A, 4–6 Canfield Place, London NW6 3BT, which provides processing agent services covering both deposits and withdrawals on behalf of the Maltese parent company. All prices and charges on our platform are stated in pound sterling, and all times are in GMT unless otherwise stated.

2. Information We Collect

When you register and use LuckyVegas, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth, and address
• Email address and phone number
• Username, password, and account preferences
• Payment and banking details used for deposits and withdrawals
• Identity verification documents (e.g., passport, driving licence, proof of address)
• Communications you send to our support team

2.2 Information We Collect Automatically

• Device type, browser, and operating system details
• IP address and approximate geolocation
• Pages visited, time spent, and navigation patterns on our site
• Login activity and session data
• Gaming activity, betting history, and transaction records

3. How We Use Your Information

At LuckyVegas, we use your personal data to provide you with a safe, fair, and enjoyable gaming experience. Specifically, we process your information for the following purposes:

• To create and manage your Lucky Vegas account
• To verify your identity and age in compliance with UK gambling regulations
• To process deposits and withdrawals through our available payment methods, including PayPal, Visa, Mastercard, Apple Pay, Paysafecard, and Instant Bank Transfer by Truelayer
• To administer bonuses, free spins, and promotional offers such as the LuckyVegas welcome bonus and Daily Picks
• To conduct customer interaction monitoring as part of our responsible gambling and safer play framework
• To detect and prevent fraud, money laundering, and prohibited practices
• To comply with our legal obligations under UK law and our licence conditions
• To send you service-related communications and, where you have consented, marketing messages
• To improve our platform, games, and the overall LuckyVegas experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds under applicable data protection legislation:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player at Lucky Vegas Casino.
• Legal obligation: We are required to process certain data to comply with UK gambling laws, anti-money laundering regulations, and our Gambling Commission licence requirements.
• Legitimate interests: We process data to protect our business, prevent fraud, and maintain the security and integrity of our platform.
• Consent: Where you have provided explicit consent, for example for marketing communications or cookies not strictly necessary for the site to function.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and third parties in the following circumstances:

• Payment processors and banking partners required to handle your transactions
• Identity verification and KYC service providers
• Game suppliers and technology providers who power the LuckyVegas platform
• Regulatory authorities, including the Gambling Commission of Great Britain, where legally required
• Law enforcement agencies where we are legally compelled to disclose information
• Third-party providers involved in responsible gambling monitoring and player protection

All third parties with whom we share your data are contractually required to protect it in line with applicable data protection law.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with UK regulatory and anti-money laundering requirements. Where data is no longer needed, we securely delete or anonymise it.

7. Your Rights

As a player at LuckyVegas UK, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to hold it.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of the data you provided to us.
• Right to object: You may object to our use of your data for direct marketing or where we rely on legitimate interests.
• Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at dpo@luckyvegas.com. We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

Our LuckyVegas platform uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and to analyse how players use our services. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site. For full details on how we use cookies, please refer to our separate Cookie Policy.

9. Security of Your Data

At Lucky Vegas, we implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encryption of sensitive data, secure server environments, and access controls limiting who within our organisation can view your information. Despite these measures, no system is entirely risk-free, and we encourage you to use a strong, unique password for your LuckyVegas login and to contact us immediately if you suspect any unauthorised access to your account.

10. Responsible Gambling and Data Processing

We operate a customer interaction monitoring framework as part of our commitment to responsible gambling. Where strong indications of gambling-related harm are identified through this framework, we may use your data to restrict your account, intervene proactively, or refer you to support resources. This processing is necessary to fulfil our legal obligations under our Gambling Commission licence and forms a core part of how LuckyVegas protects its players.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or through a notice on the Lucky Vegas platform. Your continued use of our services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at LuckyVegas, please contact our Data Protection Officer directly:

• Email: dpo@luckyvegas.com
• Operator: Skill on Net Ltd, Malta (Reg. No. C50024)
• UK Processing Agent: Skill on Net Limited, Suite A, 4–6 Canfield Place, London NW6 3BT

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk, if you believe we have not handled your personal data in accordance with applicable law.